Outbound Call Center features include

6 second billing

Calls are billed in six second increments instead of a full minute for the most accurate billing possible.

Voicemail detection

Barge / Listen in

Your managers can silently listen in and monitor any agent, or jump into the conversation when needed.

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Scales to hundreds of agents

Whether you have just a small handful of agents or a few hundred, the Freevoice system can accommodate them all for the same monthly rate

Real-time reporting and analytics

A full suite of tools at your fingertips, enabling you to efficiently manage your call center

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Voice Broadcast

Broadcast dial to customers with a pre-recorded message

Do Not Call Registry

The DNC feature can be activated at all times or per campaign at your discretion

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3 Different Dial Modes

Our Dialer System can be set to 3 unique dial modes to optimize the performance of your agents. Manual, Ratio, or Predictive dialing depending on how many agents you have, what type of leads you are calling and so forth. Some customers prefer to dial manually with a new list to get a “preview” b

Wrap up Time

Define the Agent Wrap-up time per campaign through the administration screen

Custom Dispositions

Set your own custom call dispositions per campaign

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Customized Dialing

Dialing with custom Time Zone restrictions by state and / or day of the week

Multiple Campaigns

The Freevoice Dialer is fully capable of running multiple campaigns and lead-lists

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Real Time Reporting

Real Time Reporting allows you to easily stay on top of things and manage your agents performance. All calls are logged and statuses of calls are logged as well as agent time breakdowns

Transfer to Closer

Transfer calls with customer data to a closer or another agent with ease

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